Asanga Origin Private Limited

Cancellation & Refunds

Last updated 23 October 2026

Re-scribe is a digital service paid for with prepaid Credit. This page explains what happens when a job fails, when you cancel, and when you want your money back.

1. Failed jobs

If a job fails, you are not charged. The Credit we set aside for that job is released back to your account automatically. You do not need to ask. You can see it in your Credit history. If a job seems stuck for more than 24 hours, contact us.

2. Cancelling a job

  • You can cancel a job that has not started processing. The Credit set aside is released.
  • A job that is already running cannot be cancelled. If it finishes, it is charged. If it fails, it is released.

3. Finished jobs

Output is an AI-made draft that you review and edit. A finished job is charged and is not refunded because you want a different result or style.

If the output is unusable because of a fault on our side (for example, a corrupted file, or the wrong language processed because of our error), tell us within 7 days. We will run the job again free of charge or return the Credit.

4. Refund of unused Credit

Credit is a prepaid right to use Re-scribe. It is not a stored balance of money, and it is not paid out in cash. Our rules are:

  • Within 14 days of a top-up. You can ask for a refund of the unused part of that top-up. If you have used none of it, you get the full amount you paid, including GST. If you have used some, you get the unused part.
  • After 14 days. Unused Credit stays in your account and can be used until it expires. It is not refunded in cash, except in the cases below.
  • If we stop the service or cannot deliver it, or you close your account because we have seriously broken these terms, we refund your unused Credit.
  • Expiry. Credit expires one month after your most recent top-up. Expired Credit is not refunded.
  • Large or contract customers. If you have a signed agreement with Asanga, the refund terms in it apply.

Refunds go back to the payment method you used. The GST part is refunded with a credit note.

5. How to ask for a refund

  1. Email support@asanga.ai from the email address on your account. Use the subject “Refund request”.
  2. Give your organisation name, the invoice number or payment ID, and the amount.
  3. We reply within 2 working days and decide within 5 working days of your request.
  4. If approved, we start the refund at once. It usually shows in your account in 5 to 7 working days, depending on your bank or UPI app.

6. Charged but no Credit added

If money left your account but your Credit did not go up, email us within 7 days with the payment ID or a screenshot of the payment. We will add the Credit or refund you.

7. Disputes with your bank

Please contact us before raising a chargeback with your bank. We will try to fix it fast.

8. Contact

See Contact us for our address and email.